We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Amy

Kennel Assistant
I’ve always loved animals, but I didn’t have the chance to own a dog or a cat. So I decided to volunteer in the Veterinary field in Grade 10 to learn more about small animals and to gain work experience. Luckily, my high school work experience coordinator assigned me to volunteer at a Veterinary Clinic in Chilliwack. After I obtained my 100 hours of work experience, I decided to stay in the Veterinary field and work as a Kennel Assistant to help the Technicians as well as the Doctors and to continue my experience with small animals. After High School graduation, I went to Simon Fraser University for Biological Sciences in hopes of becoming a Veterinarian, but from my experience with working alongside Veterinarians and Technicians, I’ve decided to transfer to Douglas College and start my Veterinary Technician program in September 2019. Many areas of Veterinary Medicine interests me, but as a Kennel Assistant, I have been able to perform a lot of procedures on my own, such as taking x-rays for a limping dog, clean a cat’s teeth after extractions or intubating a dog before neuter. Since I’ve been shadowing the technicians, I enjoy working alongside them in prepping for surgeries or being able to watch the Veterinarian perform a soft palate surgery on a French Bulldog. I love the people I work within the clinic because everyone is willing to patiently teach me how to do a lot of things, such as how to find a vein in a dog or a cat before pulling blood or putting a catheter in for surgery. My managers were not kidding when they said this clinic is a clinic of learning during my interview! I went to Peru in high school for a research practicum and learned many things about wildlife and observed different animals that I thought I would never have been able to see, such as fishing for piranhas on the Amazon River; catching caimans and measuring their sizes; recording the amount of pink dolphins per hour; and identifying various birds, sloths, frogs and bats. I can speak both English and Mandarin fluently if that also counts as a fun fact.

COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Note: If you are experiencing respiratory symptoms, please let us know when you book your pet’s appointment. As the potential to spread to pets is still relatively unknown, it is possible that your pet could create a risk to other people who may be handling him or her. Whenever possible, please send someone who is not experiencing respiratory symptoms to the appointment with your pet.

The following changes are effective as of Tuesday, March 17, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 604-526-0334. We will bring your pet into the clinic for an examination with the veterinarian. We will then call you on your cell phone to discuss the issues with your pet, and you will have a telemedicine consult with the veterinarian to discuss further diagnostics required or a treatment plan for your pet. Following the end of the appointment, we will return your pet to your vehicle. If you do not have a cell phone, please knock on our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. Where possible, we will do our best to accommodate annual vaccinations; however, all other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 5:30 pm, and Saturday & Sunday: 9:00 am - 3:00 pm.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

In these uncertain times, please see the below link for the most recent information for the public on COVID-19 and animals from the Government of Canada (specifically the Canadian Food Inspection Agency).

https://www.wormsandgermsblog.com/

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at South Burnaby Veterinary Hospital