We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Dayna

Receptionist

I actually got into the veterinary field by chance as I was looking for a new career after being displaced at my old job. I attended Douglas College for business and I have always loved animals so I thought I would volunteer at SBVH to see if it was something I would like to pursue. As it turns out Tracy, our current human resources manager was going on maternity leave and a receptionist position was available. I was asked if I would be interested in doing an interview - of course, I said yes. I got the job and the rest is history. I have been at SBVH for 25 years as of November 2019!

I think the veterinary area that most interests me is behaviour. We have come such a long way with veterinary medicine to better understand that pets have anxiety just like people. Pets can benefit from a variety of tools, medications or just someone who understands their unique needs to make their vet visit a positive one.

I love the flexibility that my job allows me to have at work as well as dealing with all the new pets that get adopted both young and old. Every day is a different day at work so it is never boring. Some of my hobbies include hiking, cycling, interior design, as well as gardening.

COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Note: If you are experiencing respiratory symptoms, please let us know when you book your pet’s appointment. As the potential to spread to pets is still relatively unknown, it is possible that your pet could create a risk to other people who may be handling him or her. Whenever possible, please send someone who is not experiencing respiratory symptoms to the appointment with your pet.

The following changes are effective as of Tuesday, March 17, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 604-526-0334. We will bring your pet into the clinic for an examination with the veterinarian. We will then call you on your cell phone to discuss the issues with your pet, and you will have a telemedicine consult with the veterinarian to discuss further diagnostics required or a treatment plan for your pet. Following the end of the appointment, we will return your pet to your vehicle. If you do not have a cell phone, please knock on our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. Where possible, we will do our best to accommodate annual vaccinations; however, all other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 5:30 pm, and Saturday & Sunday: 9:00 am - 3:00 pm.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

In these uncertain times, please see the below link for the most recent information for the public on COVID-19 and animals from the Government of Canada (specifically the Canadian Food Inspection Agency).

https://www.wormsandgermsblog.com/

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at South Burnaby Veterinary Hospital