Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
At South Burnaby Veterinary Hospital, we know the importance of a happy relationship and lifestyle for your dog. There are many common behaviours often only requiring some training (for both you and your dog), while others may be related to a medical condition. Rest assured, we are here to help you enjoy the bond that comes from being a dog parent.
Do you also offer private behaviour counselling and training?
We can schedule a behaviour consult to address some of the more common issues and concerns. Should your concerns go beyond our capabilities, we work together with Dr. Rebecca Ledger to help you get back on track.
How can behavioural counselling help my pet’s behaviour?
Our goal is to help you understand why your dog is behaving the way they are and teach you how to change that behaviour (this may include treating a medical condition). We want to get you and your dog connected again and make your relationship healthy and happy.
What happens at the initial dog counselling meeting?
Prior to your appointment, our office will provide you with a questionnaire, which is the beginning step to understanding your dog’s specific issues. During the appointment, we will take the time to discuss your concerns, if possible, witness the behaviour you are concerned about and help you to understand the potential reasons. Once we have that base of knowledge, we will set you up with a plan for addressing your concerns to help get you on your way.
Will my pet insurance policy cover the cost of dog behaviour counselling?
Every pet insurance policy is different. We recommend reaching out to your insurance provider for information regarding coverage.
What can I expect after the consultation?
Our team is with you every step of the way. We will check in with you after you have had some time to introduce the new techniques we have discussed. In some cases, follow up appointments are needed.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
Unfortunately, due to the ongoing health crisis, we have suspended our pet boarding services until further notice, and we are not accepting new patients at this time due to higher than normal case-loads. Thank you for your understanding.
Note: If you are experiencing respiratory symptoms, please let us know when you book your pet’s appointment. As the potential to spread to pets is still relatively unknown, it is possible that your pet could create a risk to other people who may be handling him or her. Whenever possible, please send someone who is not experiencing respiratory symptoms to the appointment with your pet.
The following changes are effective as of Tuesday, March 17, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 604-526-0334. We will bring your pet into the clinic for an examination with the veterinarian. We will then call you on your cell phone to discuss the issues with your pet, and you will have a telemedicine consult with the veterinarian to discuss further diagnostics required or a treatment plan for your pet. Following the end of the appointment, we will return your pet to your vehicle. If you do not have a cell phone, please knock on our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. Where possible, we will do our best to accommodate annual vaccinations; however, all other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday – Friday: 8:30 am – 6:30 pm Saturday & Sunday: 9:00 am - 4:30 pm
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
In these uncertain times, please see the below link for the most recent information for the public on COVID-19 and animals from the Government of Canada (specifically the Canadian Food Inspection Agency).