We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
The lower mainland is not only one of the most popular places for people to live – fleas and ticks like it here, too! Fleas and ticks are probably the most common complaint for dog owners. The good news is that prevention is very safe and can be as easy as giving your dog a monthly treat! Prevention can be safely started as early as 8 weeks of age, since fleas also carry tapeworms and can easily pass them on to your puppy.
There are a few ways to check if your dog has fleas. One of the simple tests you can do is stand your dog over damp paper towels and give them a good petting or brush to shake up their fur. If a pet has fleas, often there will be flea dirt (feces) that will drop onto the wet paper towel. If there is any, this will turn red, as flea feces are made up of your pet’s blood. This test can also be done by running a flea comb through your pet’s fur and wiping the debris with a wet paper towel.
Ticks can be harder to detect. Until a tick has attached to your pet and begins to feed, they can be quite small and hard to spot. Once attached, they will often be mistaken for a skin tag.
If you are unsure if your pet has fleas or ticks, feel free to contact one of our animal care team members and we can arrange a time for you to meet with them to help.
How can I prevent fleas and ticks on my dog?
Our hospital carries a number of products designed to prevent fleas and ticks, ranging from topicals to tablets. Some only need to be given every three months. Which product works best for you will depend on your dog and their lifestyle. Please contact our office to discuss which option is best for you.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
Note: If you are experiencing respiratory symptoms, please let us know when you book your pet’s appointment. As the potential to spread to pets is still relatively unknown, it is possible that your pet could create a risk to other people who may be handling him or her. Whenever possible, please send someone who is not experiencing respiratory symptoms to the appointment with your pet.
The following changes are effective as of Tuesday, March 17, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 604-526-0334. We will bring your pet into the clinic for an examination with the veterinarian. We will then call you on your cell phone to discuss the issues with your pet, and you will have a telemedicine consult with the veterinarian to discuss further diagnostics required or a treatment plan for your pet. Following the end of the appointment, we will return your pet to your vehicle. If you do not have a cell phone, please knock on our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. Where possible, we will do our best to accommodate annual vaccinations; however, all other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 5:30 pm, and Saturday & Sunday: 9:00 am - 3:00 pm.
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
In these uncertain times, please see the below link for the most recent information for the public on COVID-19 and animals from the Government of Canada (specifically the Canadian Food Inspection Agency).