604.526.0334

New Clients

What New Clients Can Expect

As a new client of our practice, you can expect our full attention to your pet’s needs. Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Water and coffee are available in our reception area and you may browse our retail area while you wait. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure that these are minimized as much as possible.

You will normally see a Veterinary Office Assistant first, who will take a history and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions, and plan further diagnostics or treatment as necessary. You will normally see the RVT again to wrap things up, and they will provide you with further educational information and answer routine wellness and care questions for you. A Registered Veterinary Technician will visit you to provide further educational information and answer any routine wellness and care questions you may have. Our client care specialists will assist with billing and schedule any necessary follow-up appointments.

We are excited to meet you and your animal family members!

COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members

We are not accepting new patients at this time due to higher than normal case-loads, and pet boarding services are suspended until further notice. Thank you for your understanding. 

Note: If you are experiencing respiratory symptoms, please let us know when you book your pet’s appointment. As the potential to spread to pets is still relatively unknown, it is possible that your pet could create a risk to other people who may be handling him or her. Whenever possible, please send someone who is not experiencing respiratory symptoms to the appointment with your pet.

The following changes are effective as of March 2nd, 2022:

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur. 

If you have any further questions or concerns, please do not hesitate to reach out by email at info@southburnabyvethospital.com or by phone at 604-526-0334.

- Your dedicated team at South Burnaby Veterinary Hospital